Tag

Personalized Experience Archives - NVISION

3 Tips to Driving Healthcare Marketing to Success

elderly woman at the hospital counter - full

Today’s healthcare consumers are much different than the healthcare consumers of the past, thanks to the wealth of resources available, including the advancement of technology. Patients now have more options than ever, and can access them instantly from their devices. As a result, healthcare companies today face new challenges when it comes to marketing effectively.

According to Lindsay Resnick in CMO.com, “Success in a transformative landscape requires marketing leaders to re-examine strategic imperatives, anticipate what’s coming next, and deftly navigate a fast-moving set of obstacles and opportunities to capture customer mindshare.”

In order to ensure success in these changing market conditions, healthcare brands must capitalize on emerging opportunities to improve their marketing campaigns, and here’s how.

doctor touching screen -healthcare

You and Yours Only

Delivering an exceptional customer experience being the priority, healthcare marketers should collect, analyze, and leverage consumer data to develop a “Patient Persona” to attribute marketing strategy.

By leveraging the sum of cross-channel consumer data, nothing will attract more consumers than an intimately crafted and satisfying message tailored to consumers’ needs.

When consumers are content with their needs through your product, your brand will experience higher profits, increased demand generation, and enhanced brand awareness.

As Resnick stated, “Customer experience will go beyond journey mapping as healthcare companies commit to budgeted, cross-functional efforts across customer life cycle touchpoints.”

people looking up - crowd

Know Your Shoppers’ Personas

To effectively reach and engage with customers, brand marketers need to be aware of the different types of segments they’re targeting. The four most common categories of shoppers include: digital by lifestyle, digital by choice, digital by need, and offline society. Each consumer group has unique shopping needs, and brands need to prepare marketing approaches for each of them.

As Amar, Raabe, and Roggenhofer explain, “Best practice is to design primary service for each segment, using contact volume distribution and persona profiles that differentiate by digital behavior to determine engagement strategies and the necessary investments in each channel.” Different types of consumers will respond to different marketing tactics, so brand marketers need to get creative to effectively reach a large audience of shoppers.

More and more customers demand personalized journey fit their needs. The first step for brands to achieve this is to understand the shopping preference of their target consumer groups.

Some consumer segments respond more to online advertisements, whereas others are more touched by physical marketing materials such as direct mail that drives them to brick-and-mortar stores where they can experience a personal connection with the brand. Therefore, brands should focus on developing marketing strategies that serve each persona group based on their shopping preferences in conjunction with omnichannel digital efforts.

digital data-hand touching tablet

Combine Data, Creativity, and Technology

To healthcare brands, it is critical to provide an attractive, yet attentive customer experience by realizing the three-way convergence of brand, direct, and content marketing. And they should combine data, creativity, and technology to develop and implement robust marketing approaches.

For obvious reasons, developing customer touchpoints based on consumer data is essential to deliver personalized experience via relevant conversations to exchange value to retain profitable consumers.

And health brands, perhaps more than most industries, must take advantage of the technological resources; apps that can be used on mobile devices to easily and quickly interact with brand representatives, search for product information and ask essential questions help close the gap between customer and care.

No one enjoys feeling like they’ve wasted time. When customers receive an easy, convenient, yet quality experience, they will be happier, and more likely to become your brand ambassador.

*****

As the healthcare industry changes and presents more challenges to marketers, health brands must employ new methods to remain profitable and satisfy their customers’ needs.

By using customer data to deliver a more personalized experience, ensuring that there is an effective channel for communication and productive engagement with consumers, and employing marketing techniques that combine data, creativity, and technology, you can provide a satisfying, helpful customer experience that will drive sales, and increase brand awareness.

And by working with a trusted partner who can help you capitalize on new marketing opportunities in the healthcare market, your brand can compete on the quality and effectiveness of your healthcare marketing efforts.

Related blogs:

Subscribe to the Blog

Why NVISION?

For more than three decades we’ve partnered with Fortune 500 companies to deliver marketing operations solutions. Led by a strategic account management team, we’ll help you develop, procure, fulfill and distribute printed collateral, signage, point-of-purchase displays, direct mail, branded merchandise and much more.

LEARN MORE

Next Generation CMOs: Transformation Leaders

butterfly out of cocoon

The marketing industry is constantly evolving. These changes bring new opportunities and roles for CMOs and the brands they represent, alike. Brand marketers today are stepping away from legacy marketing tactics and inventing new, exciting campaigns to reach customers.

According to Deloitte’s Jen Veenstra in her article, “If CMO roles as we’ve defined them have required proficiency not only in marketing but across multiple business functions, the job has expanded even further in complexity to include sustainable growth, highly personalized customer experiences, and advanced marketing innovation.”

In order to ensure success, CMOs need to embrace and step into key strategic roles. By doing so, you will increase opportunities to enhance brand awareness, driving revenue for your business, and expanding your own professional repertoire.

man on a toy car in flame - growth

Growth Driver

It is vital that CMOs drive growth for their brand. When they fail to establish and implement initiatives for improvement centered on growth, the brand suffers.

Most CMOs measure growth using revenue. However, this seems like a daunting task to accurately attribute, and many marketers experience disconnect when trying to drive growth through revenue.

But CMOs must put in the effort to become comfortable using revenue as a metric for growth by adopting the new role as enterprise business growth leader.

At the end of the day, one of the critical responsibilities that a CMO has is to have an end-to-end view of the customer, acknowledging trends, and making strategic recommendations to outsmart the competition to grow business. It is, ultimately, the bottom line for C-Suite decision-makers.

Customer Champion

Embracing customer data and intelligence are important ways for brands to deliver better customer experiences. You can gain valuable insights by collecting and tracking both emotional and transactional preferences from consumers across all channels.

CMOs can then use this data to become the “voice” for their shoppers. And, consequently, CMOs will more effectively engage with their target group of consumers and provide a personalized buying experience.

When brands know what consumers want and what their expectations are, they can implement marketing approaches that personally “speak” to customers.

Man holding tablet with icons popping out - CMO

Storyteller

Riveting, intriguing stories engage consumers’ interest. So, CMOs should ensure that they effectively assume the role of storyteller. By creating and sharing an entertaining narrative about your brand and value, shoppers will be more drawn to what you have to say, and more attracted to your products. Marketers can reshape their brand’s image through the stories they tell consumers.

As Veenstra explains, “It’s still up to marketers to safeguard and disseminate the news about their companies’ brands and invite consumers to participate in the narrative. Chief storytellers have been defined by their part in promoting brand relevance and consistency, and it appears they aren’t straying far away from this role.” Growth-oriented CMOs see storytelling as a thriving and exciting opportunity to connect with customers.

*****

CMOs no longer have only one role to follow. Brand marketers who want to remain profitable and relevant in today’s ever-changing market must wear different “hats,” hence, the future roles of CMO are likely to become even more complex. By adopting the enterprise-wide mindset to align with the shared goals, and to become a brand’s voice for consumers, CMOs will become the major player behind their company’s success.

Related blogs:

Subscribe to the Blog

Why NVISION?

For more than three decades we’ve partnered with Fortune 500 companies to deliver marketing operations solutions. Led by a strategic account management team, we’ll help you develop, procure, fulfill and distribute printed collateral, signage, point-of-purchase displays, direct mail, branded merchandise and much more.

LEARN MORE

2020 Shopper Marketing: Are You Ready For This New Wave of Consumers?

woman holding mobile phone shopping

Due to advances in technology and society, the way that consumers shop is radically changing. And consequently, according to Robert I. Tomei at IRI, the future is looking up for marketers.

Analysts predict to characterize the 2020 shopper by multicultural diversity, age, and technology.

Hispanic consumers, as well as Millennials, are beginning to dominate the shopping world. And the majority of them are using their smartphones or laptops to do it.

So, how can marketers and businesses prepare for the 2020 shopper?

Millemmial Marketing

Use Digital Platforms to Better Meet the 2020 Shopper’s Needs

More and more 2020 shoppers turn to their smartphones first before making a purchase in order to compare prices and search for different products. However, many of them do still prefer shopping at brick and mortar stores where they can actually see and feel a product before purchasing it.

The best method for marketers is to combine these two experiences. The first step is to build a strong online platform that drives customers into the store. Then, establish a positive connection in store to keep them engaged and satisfied with their purchases, so they’ll keep coming back.

Use digital platforms as well as legacy marketing assets to appeal to the habits of the 2020 shopper. The better in sync your physical and digital marketing efforts are, the stronger your brand will be in their minds.

Employ Marketing Techniques that Relate Specifically to the 2020 Shopper

As Tomei explains, “There is no such thing as a simple, one-size-fits-all marketing and sales strategy in today’s rapidly changing marketplace.”

To succeed, Tomei suggests marketers need to do three things:

  1. Understand the emerging 2020 shopper.
  2. Use their preferred digital platforms and channels to engage with them.
  3. Drive them into retail stores for experiences that convert.

The 2020 shopper is looking for a customized experience, one that’s tailored to their needs. The easier the process is for them to find and purchase what they need, the more satisfied they will be. And the more likely they will return, as a result.

hand holding mobile phone with AR

Remain Up to Speed with Market Changes

The 2020 shopper is shaping up to be different from the kinds of consumer groups that previously dominated the market, and therefore will respond differently to legacy marketing strategies and assets. For this reason, new tactics will need to be employed to reach them.

Marketers must remain agile to the constant changes that occur within the consumer industry and react swiftly by taking advantage of new ways to reach customers as they are made available.

The success of your brand depends on how well you can adapt and utilize these changes. A flexible supply chain and responsive marketing operations will be critical.

*****

The 2020 shopper is going to be more diverse, younger, and more connected to technology than previous consumers. By taking advantage of these factors, marketers can relate directly to the 2020 shopper and offer a customized, streamlined consumer experience that meets their unique demands and keeps them loyal to your brand.

By working with a partner who can help you prepare for the 2020 shopper and take advantage of new methods to reach them, your brand can compete in the ever-changing consumer market, instead of being left in the dust.

 

Related blogs:

Subscribe to the blog

Why NVISION?

For more than three decades we’ve partnered with Fortune 500 companies to deliver marketing operations solutions. Led by a strategic account management team, we’ll help you develop, procure, fulfill and distribute printed collateral, signage, point-of-purchase displays, direct mail, branded merchandise and much more.

LEARN MORE

How Print Production Enables Direct Mail Success for 2018

When it comes to marketing, there’s nothing like a personal touch. And while digital may be rising, print is still king.

That’s why it’s so important, when it comes to your direct mail marketing efforts, to choose print materials that are engaging, eye-catching, and leave a lasting impression in the minds of your customers and prospects.

Print materials, and the quality of your partner in producing them, remain a difference-maker for CMOs everywhere. That’s according to EdgeMark Partners, who have laid out some of the top direct mail trends for 2018, and how an agile print production partner can empower you to capitalize on them.

Let’s take a look!

Stand Out With Color

According to Pantone, the Color of the Year for 2018 is “Ultra Violet,” an eye-catching purple shade. We expect to see a rise in the usage of bright, vibrant colors as CMOs look for ways to use print to help their direct mail materials stand out from the other junk mail and bills in customers’ mailboxes.

So go ahead: create your vision in Ultra Violet!

Textures: Feel the Difference

The average customer spends fewer than eight seconds looking at an advertisement. And that is precisely the power of print materials and direct mail: they provide a tangible, palpable item that customers can hold in their hands and imprint on their memory.

Touch, after all, is one of the senses most closely tied to memory in the human brain.

By working with a partner that offers many different textures, stocks, weights, and shapes in their print production lines, you can create powerful, lasting impressions with your direct mailers.

AR QR code to digital

Think Outside the Box With 3D

Thanks to advanced laser-cutting techniques now widely available, fold-out and pop-up mailers are now an affordable option at scale for many CMOs.

Imagine the lasting impact and powerful impression that comes from watching one of your products physically take shape in your customer’s hands. Add to that dynamic and eye-catching stamping options like foil and leaf, and you can create a direct mail marketing campaign unlike anything your competition is offering.

Personalization, Because Each Customer Matters

It’s absolutely critical that brands stand out from their competition by offering a superior customer experience. And that starts with personalized direct mail campaigns.

Not only do customers have a higher response rate to personalized mailers versus generic ones, but thanks to new tracking methods, CMOs can now send out mailers that speak exactly to a customer’s previous activities. If they’ve shown interest in a particular product, or tend to buy at a specific time of year, send them mailers that speak to the things you know they’re interested in.

What’s more, CMOs can and should include personalized coupons in their direct mailers. Discounts on specific items you know the customer is shopping for can be the final tool in your arsenal you need to close that deal and get them to convert.

*****

Modern print marketing materials are still the lifeblood of the modern CMO. And when you partner with a trusted supply chain expert who is responsive and agile, a whole world of ways to leverage them in direct mail activities is opened.

Subscribe to the Blog

Why NVISION?

For more than three decades we’ve partnered with Fortune 500 companies to deliver marketing operations solutions. Led by a strategic account management team, we’ll help you develop, procure, fulfill and distribute printed collateral, signage, point-of-purchase displays, direct mail, branded merchandise and much more.

LEARN MORE

The Omnichannel Future of CPG

How CPG brands can prepare for changing customer expectations.

Digital disruption has already begun to come to food retailers, and smart brands are adapting to these new realities.

That’s according to Julia Russell at SmartBrief, who states that today’s consumers, many of them digital natives, want on-demand, omnichannel access to their food that mirrors the level of responsiveness they’ve come to expect from other industries. Many of them prefer to look up a product online, then go find and purchase it in the store. Similarly, many of today’s consumers prefer to check out a product in person in the store, then buy it online at their convenience.

As Bobby Marhamat puts it, “Consumers want to be able to have access to merchants and information on their terms. It’s a matter of being available where the consumer wants to access that information and/or purchase from that merchant.”

But while many CPG brands count omnichannel transformation among their top priorities, there are important steps they must take to have a truly effective approach looking to the future.

A Uniform Foundation

One of the most important things a CPG brand can do to prepare for omnichannel success is ensure their customer experience is uniform across all channels.

Your brand’s mobile, online, and in-store experience should be set up the same way, so consumers can shop exactly how they’re used to, regardless of channel. This establishes a consistent brand experience and builds brand familiarity.

people looking up-crowd

Determine Your Brand Target

Brands should take the time to conceptualize their target buyer, and let that determine whether to pursue a mobile or online experience first. Further, ensuring that each channel is deeply embedded with the same experiences brands cultivate on their shelves is critical.

Russell says, “This is essential for allowing the brand to track their customers all the way throughout their buying experience.” As she explains, brands that let their customers make purchases via the channel they naturally prefer have a much higher occurrence of brand loyalty.

What’s more, brands that have a strong, uniform omnichannel strategy can allow their customers to purchase online, as well as in-store, and they can track those shoppers, analyze their behaviors, and market to them more effectively.

Partner With a Trusted Expert

CPG logistics are complex, and that complexity is increased tenfold when pursuing an omnichannel strategy.

But with complexity comes a multitude of opportunities to optimize, trim costs, and eliminate waste. A trusted partner with experience facilitating CPG marketing efforts can find those opportunities, and work with you to continue to improve critical flows, save you time, costs, and give you the ability to be responsive and ready for whatever your customers demand.

Subscribe to the Blog

Why NVISION?

For more than three decades we’ve partnered with Fortune 500 companies to deliver marketing operations solutions. Led by a strategic account management team, we’ll help you develop, procure, fulfill and distribute printed collateral, signage, point-of-purchase displays, direct mail, branded merchandise and much more.

LEARN MORE