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Marketing ROI

How Omnichannel Grocers Can Keep Up with the Digital Age of Shopping

While most consumers still prefer to do their grocery shopping in person, the presence of online grocery shopping is becoming more prevalent and is predicted to triple over the next ten years. This is creating new challenges and opportunities for both brand marketers and the consumer packaged goods industry.

Consumers don’t fully recognize the convenience of online grocery shopping yet, but omnichannel grocers can capitalize on the e-commerce market by customizing the online experience to their customers and incentivizing them to order online more than once.

According to Stephen Caine and Michelle Paratore at Bain & Company, “Only 42% of first-time users say online grocery shopping saves time, but it gets easier the more they try it.”  If grocers can keep customers coming back to online ordering, the likelihood of the customers using the same method and consistent brand products increase in the future.

So, what exactly do grocers need to do to prepare for the rising digital age of shopping?

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Create a Convenient Online User Experience

Customers still consider shopping at a physical grocery store to be more convenient than attempting to navigate online grocery shopping. Grocers need to bridge the gap by breaking down the online experience to make it easy and convenient for the consumer to find what they need while also saving them money by suggesting cheaper, similar products.

The key is also personalizing the journey for online shoppers. Grocers can design tools that can touch and influence online shoppers’ decision-making process, such as making product recommendations based on the customer’s previously-purchased items and their shopping patterns.

Another tactic is to minimize the amount of effort required by the consumers by providing them with a visual “shelf” that contains their frequent and repeat orders. By doing so, grocers can make online shopping quicker, easier, and therefore more desirable for its customers.

Grocers need to bridge the gap by breaking down the online experience to make it easy and convenient for the consumer to find what they need while also saving them money by suggesting cheaper, similar products.

Incentivize Customers to Shop Online with Your Brand

According to Caine and Paratore, “75% of online grocery shoppers say they are still using the first online grocer they tried.” Most people have a trusted local grocery store where they always shop. So, if local grocers create an online shopping platform that effectively reels in their loyal, regular customers, the likelihood that they will transition their grocery shopping with the same grocer online is almost guaranteed (the home-store bias).

Grocers can offer rewards to incentivize consumers to continue ordering online. Promotions such as coupons for relevant products, special sales, and spending rewards can serve to both personalize the customer’s experience, and to entice them to make repeat orders with your brand by making checkout quick and easy.

This is also a great opportunity for cross-channel engagement via things like direct mail marketing. Sending customers postcards with URLs or QR codes to unlock the rewards that they can redeem for personalized online coupons is a powerful way to build brand loyalty.

Collaborating your physical marketing tactics to personalize shoppers’ online experience is a powerful way to build brand loyalty.

Offer Cutting-Edge Online Features that Fit the Consumer’s Lifestyle

Many consumers still use physical grocery lists to keep track of their shopping needs. Grocers can target this routine practice by designing an online feature that enables shoppers to log their frequently-purchased items and search for them quickly and easily.

Grocers can take it one step further and even create tools to relate to the customer’s lifestyle preferences. For example, for particularly health-conscious shoppers, grocers can offer recommendations for products and recipes that best fit their healthy lifestyle online and offline.

It’s all about personalizing the experience for each shopper, so they feel seen, understood, and valued by your brand. “Retailers who can deliver frictionless omnichannel experiences by investing in digital experiences and tools that save time for consumers shopping online or in stores will emerge as winners in this rapidly changing grocery landscape,” explain Caine and Paratore.

Retailers who can deliver frictionless omnichannel experiences by providing useful and customized online tools will emerge as winners in this rapidly changing grocery landscape.

Conclusion

While not occurring rapidly, consumers are beginning to transition into the digital age of grocery shopping. Many still find it more convenient to shop at a physical grocery store, but with the emergence of digital generations – such as Millennials and Generation Z – is expected to take the CPG and retail industry into the next chapter of the digital grocery shopping era.

Practical and data-based online tools are an essential part of the online experience that “do the work” for customers to shorten the buying cycle. Based on the customer’s shopping pattern, grocers can provide recommendations for items, store favorite item information for a timely reminder, offer coupons and special discounts specific toward their frequented items to help them accomplish their routine shopping practices.

By understanding how to transition into the digital age of grocery shopping, omnichannel grocers can capitalize on the growth of the online shopping world and boost the effectiveness and efficiency of their physical marketing activities as well. And by working with a trusted partner who can help you take advantage of this up-and-coming shopping platform, your brand can compete and win on the quality and convenience of your online user experience.

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Why NVISION?

NVISION® is a marketing execution company helping Fortune 1000 organizations optimize their marketing supply chain process. We provide the expertise to simplify the creation, procurement, fulfillment, distribution and ongoing account management for customers’ printed marketing materials.

With nearly 100 years of supply chain management expertise in streamlining operations, leveraging buying power and creating innovative solutions, we reduce cost and increase speed-to-market. NVISION provides dedicated experts that understand clients’ brand standards, internal processes, deadlines, and distribution needs.

We manage every step of the process to deliver marketing operations – simplified.

See how NVISION can help your business | Let’s start a conversation about your complimentary assessment!

Three Ways to Make Your POP Pop!

It’s no secret to anyone that as retail marketing technology has begun to transform in-store displays, it is also changing how retailers leverage those displays. According to an Inc.com report, 40 percent of shoppers still make in-store purchases at least once a week. And with so much revenue still flowing through brick-and-mortar retail spaces, one of the biggest ways marketers are seeking to capitalize this business is point-of-purchase (POP) displays.

That’s according to the experts at ThomasNet.com, who explain that POP displays are on the cutting edge of creating new, compelling customer experiences that encourage brand loyalty and drive greater in-store revenue. So, what does a truly exceptional POP display need to have?

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Good POP Displays Are Interactive

Interactive experiences are not only the key to an effective POP display but the secret to a winning in-store retail experience in general. As we’ve discussed on this blog before, brick-and-mortar retailers are embracing the move towards transforming their stores into “experience centers,” where customers can interact with and experience a brand’s products in a way that online shopping just can’t match.

“The option to touch, feel, or test products when applicable is paramount to purchasing decisions,” ThomasNet says. In fact, 61 percent of consumers like trying on the item or actually seeing it in person before committing to an item, according to an Inc.com report. So whatever else your POP displays accomplish, make sure they give your shoppers something to physically interact with.

The option to touch, feel, or test products when applicable is paramount to purchasing decisions.

POP Displays Should Showcase Your Brand Identity

Your retail space is a brand’s world. Everything in it represents what your brand stands for, from the signage colors and materials to the music. And that includes your POP display.

“POP displays should give consumers a taste of the brand the product represents. Consumers in younger generations, especially, are looking to feel a connection with the products they buy—they want to feel good about the purchases they make,” ThomasNet explains.

You should use your POP displays to further your brand’s identity. What does your brand stand for in the minds of consumers? By customizing your POP displays, you can project whatever values represent your brand, from minimalism to environmentalism to outrageousness.

POP displays should give consumers a taste of the brand the product represents.

POP Displays Create Personal Connections

Especially among Millennial shoppers – who make up a larger and larger percentage of the buying public every day – personal connections can lead to long-lasting brand loyalty.

And POP displays are an excellent way to foster those connections. Maybe your POP display showcases “how Brand X shoppers have removed 10,000 tons of plastic waste from the oceans” by buying your recycled fashion products. Or perhaps you use it to show “real people enjoying Brand Y’s products at concerts and music festivals,” in order to let shoppers personally imagine their lives with your product.

“They want to have a medium to connect with the world around them and the causes they care about when they make purchasing decisions. Through showcasing aspects of a business that highlight these things, a retailer or marketer can anticipate a positive consumer response,” ThomasNet explains.

POP displays are an excellent way to nurture personal connections that can lead to long-lasting brand loyalty.

Conclusion

By understanding the changing role of brick-and-mortar retail spaces as customer experience centers, brand marketers can start to leverage the true power of POP displays. And by working with a trusted partner who can deliver highly customized and unique POP displays, on-time and on-budget, your brand can compete and win on the quality of your retail customer experiences.

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Why NVISION?

NVISION® is a marketing execution company helping Fortune 1000 organizations optimize their marketing supply chain process. We provide the expertise to simplify the creation, procurement, fulfillment, distribution and ongoing account management for customers’ printed marketing materials.

With nearly 100 years of supply chain management expertise in streamlining operations, leveraging buying power and creating innovative solutions, we reduce cost and increase speed-to-market. NVISION provides dedicated experts that understand clients’ brand standards, internal processes, deadlines, and distribution needs.

We manage every step of the process to deliver marketing operations – simplified.

See how NVISION can help your business | Let’s start a conversation about your complimentary assessment!

Top Brand Marketing Trends for 2019

2019 is set to be a game-changing year for brand marketers. Between a rapidly shifting political landscape and fast increases in marketing technology, the way marketers do their jobs – and how brands connect with their customers – is likely to witness some major new trends that they’ll need to be prepared for to capitalize on.

That’s according to an article by Michael Stone, published in Forbes that while “we live in a time of radical transformation” of the retail space, savvy marketers can still prepare themselves for success.

So, what significant trends are set to shape the marketing landscape in 2019?

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Merging Online and In-Store Customer Journeys

One of the biggest marketing trends set to continue well beyond 2019 is the merging of an online and in-store customer retail journeys.

As Stone says, “the blurring of online and offline retail will continue at an increased pace.” This is made possible in large part due to advances in customer data tracking and analysis. Thanks to a multi-channel understanding of a customer’s interactions with your brand, you can drive them either to your brick-and-mortar space or your e-commerce website by offering personalized deals through either channel.

At any rate, brands will need to ensure both their digital and in-store marketing are in healthy, fighting shape, as competition continues to grow from retailers moving from one space into the other (like Amazon’s move into brick-and-mortar, and Walmart’s robust online shopping platform). Stone explains: “Retailers will not [be able to] sit still as they continue to up their game.”

One of the biggest trends for 2019 and beyond is the merging of an online and in-store customer journeys.

Creating Compelling In-Store Experiences

As we’ve discussed on the NVISION blog before, one of the most interesting retail marketing trends is the growing appeal of transforming retail stores into “experience centers.”

With online shopping and e-commerce becoming easier and faster every day (especially with services that offer next-day or even same-day delivery), brands must find new ways to draw customers into their brick-and-mortar stores. To do so, they are creating experience centers, where customers can physically touch, try, handle, and use the company’s products, and even test them in a real-world environment.

“Brands will continue to look for ways to ‘pull’ customers into the brand rather than ‘pushing’ the brand at them,” Stone explains, “such as creatively driven pop-up stores; new, permanent mono-branded stores; malls featuring spa services, tailoring, and personal stylists; branded hotels; themed restaurants; and themed exhibits. Brands and consumers will become more ‘entangled.’”

And as the popularity of these brick-and-mortar experiences grows, so too will the need for brands to create, produce, and deliver their physical marketing materials on-time, on-budget, and with empowered flexibility.

Transforming retail stores into “experience centers,” brands will continue to look for ways to attract customers by offering hyper-personalization.

Brands Taking Positions in a Shifting Political Landscape

For years, brands were told to “stay in your lane” and athletes were told to “stick to sports.” But 2019 promises to be a year where much of the rules around marketing and politics change.

As Stone points out, many brands have been “forced” to take a stand politically, citing the example of many brands pulling their support (and advertising dollars) and “abandoning the NRA following the shooting last February at Marjory Stoneman Douglas High School in Florida.”

Other have chosen to take a stand and roll the dice both financially and politically, such as Nike did in 2018 when it made former NFL quarterback and civil rights activist Colin Kaepernick its spokesperson.

“Brands are increasingly aware that younger consumers want their brands to take a position and to have a purpose,” Stone writes. And whether that position is something fairly uncontroversial – like using sustainable manufacturing processes or promoting female executives to leadership roles – or whether it is a new hot-button issue for 2019 (like the widespread legalization of the marijuana industry in the U.S. and Canada), customers want their brands to stand for something.

Brands are expected to take a position and to have a purpose for hot-button issues.

Conclusion

2019 will be a year of new trends and changes for marketers everywhere. Between a shifting political landscape and the continued blurring of the online and in-store retail spaces, having flexible and reliable marketing operations will allow many brands to capitalize on these changing trends and post record-breaking years. And that’s a trend we can all hope for.

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Why NVISION?

NVISION® is a marketing execution company helping Fortune 1000 organizations optimize their marketing supply chain process. We provide the expertise to simplify the creation, procurement, fulfillment, distribution and ongoing account management for customers’ printed marketing materials.

With nearly 100 years of supply chain management expertise in streamlining operations, leveraging buying power and creating innovative solutions, we reduce cost and increase speed-to-market. NVISION provides dedicated experts that understand clients’ brand standards, internal processes, deadlines, and distribution needs.

We manage every step of the process to deliver marketing operations – simplified.

See how NVISION can help your business | Let’s start a conversation about your complimentary assessment!

Top Ways ABM Is Creating Opportunities for CMOs

Think of traditional marketing as fishing with a net – designed to reach as broad and wide as possible to snare any potential deals of all sizes. This works well if your goal is not to miss any opportunities but ultimately leads to significant waste.

Then there is ABM or account-based marketing. Compared to traditional marketing, ABM is like spearfishing – targeting only the ideal accounts that are most likely to close and/or generate the most revenue. That’s why, according to a recent report by ITSMA, 87 percent of companies state that ABM delivers a higher ROI than traditional marketing.

So, why should CMOs care about ABM in 2019? Jon Miller of Engagio explains some of the best reasons.

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Better Alignment With Sales

One of the most common frustrations CMOs face is a lack of alignment with sales teams. With different goals, KPIs, and responsibilities, marketing teams often find themselves pursuing one thing while sales is actively pursuing another.

The result? Your prospects receive mixed messages and inconsistent marketing materials. That weakens your brand. But with ABM, marketing and sales are more fully aligned. With a small selection of specific, hand-picked accounts, CMOs can produce marketing materials that are more personalized, targeted, and branded just for those accounts. Marketing and sales are now working in tandem, sharing the same goal of landing those identified accounts.

And that means better ROI for CMOs. In fact, according to SiriusDecisions, sales and marketing alignment can drive up to 36 percent more business growth and 27 percent faster profit growth.

87 percent of companies state that ABM delivers a higher ROI than traditional marketing.

Stronger Brand Recognition

Related to the “waste” associated with traditional marketing methods mentioned above, even the strength of your brand can get lost in the shuffle. For every mass email blast that reaches an audience it wasn’t intended for, your brand is seen as inaccurate, irrelevant, or – worst of all – pitching a message that you did not intend for that customer to hear.

“ABM allows [CMOs] to establish and cultivate trust with your customers, thereby building a strong brand over time,” Miller explains. “If you take the time to utilize the core tenants of ABM, and send a personal and relevant message to a targeted audience,” you are able to portray your brand as an authority, a trusted advisor, and an approachable resource. That specificity and intentionality strengthen your brand.

Sales and marketing alignment can drive up to 36 percent more business growth and 27 percent faster profit growth.

Marketing Guides the Customer Journey

ABM is a “land and expand” type of strategy. It involves identifying and targeting accounts that are not only ideal new customers but that present likely upselling and cross-selling opportunities as well. “ABM guides intelligent account expansion at existing customer accounts,” Miller says. “In ABM, all customer-facing teams work in harmony to ensure a buyer’s experience is positive, consistent, and in context with the rest of the account.”

This means that ABM uniquely puts CMOs in charge of creating the customer’s journey since CMOs are the best-qualified people in most organizations to safely steward the brand’s identity and value propositions across multiple channels.

“It is about providing a holistic view of each account, coordinating interactions across departments for every stage of the customer experience, and measuring results with an account-centric lens,” Miller continues. “The right person to own the coordination and orchestration of the relationships is [the CMO] because they have the technology and skills to do so.” ABM presents savvy CMOs with an opportunity to apply their strategic expertise to real-world account-based campaigns.

ABM presents savvy CMOs with an opportunity to apply their strategic expertise to real-world account-based campaigns.

Summary

Account-based marketing, or ABM, is changing how marketers generate leads for the better. With this new focused, granular outlook, ABM presents CMOs with several exciting opportunities to improve both the public perception of their brands and the operational effectiveness of their marketing departments. And that can lead to better ROI, more qualified leads, and stronger revenue forecasts.

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Why NVISION?

NVISION® is a marketing execution company helping Fortune 1000 organizations optimize their marketing supply chain process. We provide the expertise to simplify the creation, procurement, fulfillment, distribution and ongoing account management for customers’ printed marketing materials.

With nearly 100 years of supply chain management expertise in streamlining operations, leveraging buying power and creating innovative solutions, we reduce cost and increase speed-to-market. NVISION provides dedicated experts that understand clients’ brand standards, internal processes, deadlines, and distribution needs.

We manage every step of the process to deliver marketing operations – simplified.

See how NVISION can help your business | Let’s start a conversation about your complimentary assessment!

The Top Building Materials Trends for 2019

The 2019 NAHB International Builders Show is around the corner and NVISION is gearing up to be there!

S&P Global recently released its Building Materials Industry Top Trends 2019, highlighting some of the key trends, takeaways, and forecasts the building materials industry will be keeping its eye on this year, and especially at IBS 2019.

Based on the trends report, here are our three key takeaways that all building materials industry leaders should know!

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Commodity Costs Will Continue to Grow

As the report points out, commodity costs for the building industry in North America rose in 2018 for several reasons, including decreasing unemployment, new tariffs, and increased demand. And S&P Global expects those same factors to continue to drive commodity prices up in 2019.

“So far, most building materials companies have been able to offset the cost increases with higher pricing, but it remains to be seen if companies can continue to maintain higher prices in 2019,” the report says. With S&P Global predicting a 3 percent increase in building materials costs in 2019, the building materials industry will need to look at cutting costs and optimizing their supply chains to offset this increase in prices and maintain their margins without continuing to raise prices.

The report predicts a 3 percent increase in building materials costs in 2019; the industry will need to look at cutting costs and optimizing their supply chains to maintain their margins without continuing to raise prices.

Increased Prices Could Slow the Building Materials Recovery

As the report states, low inventory, higher home prices, and higher interest rates may be pushing marginally qualified homebuyers out of the North American market. This, S&P Global says, could bring a halt to the building materials recovery. “Existing home sales (a big driver of repair and remodel activity) could slow if values remain high and available inventory low,” the report claims. With fewer pre-existing homes being purchased, fewer old houses will be getting remodeled and repaired by new homeowners, and that means less business for building materials companies.

With building materials companies competing for homeowners with fewer dollars to spend – or with new construction townhomes that don’t need remodeling – they will need to find other ways to protect their margins, including finding ways to cut costs and compete on the customer experience with enhanced agility and responsiveness.

With companies competing for homeowners with fewer dollars to spend, the ways to protect their margins will include providing agility and responsiveness to their customer experiences.

The Building Materials Market is Healthy, But with Growing Risk

When it comes to the numbers, the S&P Global report predicts modest growth in the North American building materials market. “We expect 2.3 percent real GDP growth, 3.6 percent unemployment, and 1.3 million housing starts. We further expect mid-single-digit growth in repair and remodeling activity, and only 2.8 percent growth in nonresidential construction,” the report states.

As a result, S&P Global is predicting another year of improved sales and earnings for building materials companies. But, the report says, “with much less growth than in 2016 and 2017.”  What’s more, due to the affordability and availability issues of new homes mentioned above, S&P Global warns that housing starts could actually retreat slightly in 2019. To combat this problem, many builders will “attempt to address this by offering more value-based entry-level housing,” which will present an enormous opportunity to building materials companies who are able – thanks to a nimble, efficient supply chain – to offer reduced prices on materials and faster delivery timelines.

With only moderate growth expected in 2019, many builders will attempt to offer value-based entry-level housing that will create an opportunity for building materials companies who can offer reduced material prices and faster delivery timeline.

Conclusion

The 2019 NAHB International Builders Show promises to be one to remember. With these trends in mind, building materials companies will want to be on the lookout for experienced partners who can help them cut costs and better optimize their supply chain management in order to capitalize on this shifting market.

NVISION will be there, and we hope to see you!

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Why NVISION?

NVISION® is a marketing execution company helping Fortune 1000 organizations optimize their marketing supply chain process. We provide the expertise to simplify the creation, procurement, fulfillment, distribution and ongoing account management for customers’ printed marketing materials.

With nearly 100 years of supply chain management expertise in streamlining operations, leveraging buying power and creating innovative solutions, we reduce cost and increase speed-to-market. NVISION provides dedicated experts that understand clients’ brand standards, internal processes, deadlines, and distribution needs.

We manage every step of the process to deliver marketing operations – simplified.

See how NVISION can help your business | Let’s start a conversation about your complimentary assessment!